Building Workflows in Microsoft Dynamics CRM 4.0, Second EditionDynamics CRM 4. 0 is a great product, but if you don't understand its workflow capabilities, you aren't getting your money's worth. In this book, Dynamics CRM expert Richard Knudson gives you the foundation skills you need to automate tasks and implement powerful, flexible business processes in Dynamics CRM 4. 0. Your purchase of this book also gets you a $100 discount if you register for Richard's one day live online class, "Building Dynamics CRM